Frequently asked questions
Are your products organic?
What means Spanish Alchemy?
At the ingredients list I read “alchemical synergy”. What’s an alchemical synergy? And what is it made of?
Our alchemical synergy refers to the blend of natural/organic essential oils we’ve used to create the scent of the product. We call it alchemical synergy because the way Sonia creates these blends is based on an energetic balance of the blend. Essential oils are very powerful when they are used alone but they are exponentially efficient when they are combined with others. This is what we know as the principle of the synergy.
Are your products vegan?
Are your products tested in any way?
Are your scents completely natural?
Yes, they are.
What is an Alchemic Perfume?
Why do you use alcohol? Isn't that bad for my skin?
There are different types of alcohols available in the market, some are synthetics obtain from petroleum and others are natural and/or organic and sourced from plants. We use an organic ethanol derived from sugar cane that is food-grade (edible) and is also used in the food (spirits, wine...) and pharmacology (naturopathic medicines, mouthwash...) industry. This alcohol is non-toxic for your skin; it is actually beneficial when used in small amounts as a disinfectant to kill bacteria. Nevertheless alcohol will dry out your skin if you are using it on a large area for a prolonged period of time. However, the amount of alcohol that sits on your skin from a few sprays of perfume is minimal and will not cause dryness in most people.
How long will an Alchemic Perfume last on my skin?
That varies from person to person, as your skin PH is key and behaves differently depending on the aroma blend. Generally, your Alchemic Perfume scent will be noticeable for at least 4-5 hours approximately, more intense fragrances like the upcoming winter season’s will last up to 12 hours. Your sense of smell will get used to your Alchemic Perfume and will evolve along with it. As a holistic product, your Alchemic Perfume will tune your mood, will awaken your senses and will delight your nose with new notes you’ll pick up as your olfactory sense keeps being stimulated. Keep in mind that the scent trail (“sillage”) and longevity for mostly citric-based scents is not as durable as mainstream commercial perfumes as we do not use any synthetic enhancers or fillers. That means no phthalates*, parabens** or synthetic musks***.
Can I use your products while pregnant?
This is best discussed with your doctor, midwife or qualified natural health practitioner if you are concerned. We suggest you avoid any products that are known to effect pregnancy and stick to citric-based fragrances. If you need more information about any of our products we will be very pleased to hear from you, please don’t hesitate to get in contact with us.
Can I buy samples?
Do you make custom fragrances?
Yes we do.
Where can I find Sonia Orts in my city/country?
Contact us for more information
Do you ship overseas?
Yes we do.
Which are Sonia Orts brand aims?
My collection is made of handcrafted holistic fragrances and skincare made with love and perfumed by Spanish alchemy. I take inspiration from the earth and the raw beauty of its natural elements to provide unique formulations designed to evoke a simple feeling of wellbeing and retrieve your most vibrant self. I select each botanical ingredient by hand and craft all my products in small batches following Spanish alchemy tradition. Every ingredient used in my holistic formulations has an intention, a therapeutic purpose, thus it is an "active" ingredient. I truly believe that quality never goes out of style and it is long remembered; natural slow-made products should be luxurious. I invite you to renew your skincare rituals with our simple yet sophisticated self-care collection.
Terms & Conditions
Terms of service
This website is operated by Sonia Orts, a business of Atelier Cosmetics Design Pty Ltd. Throughout the site, the terms ”I” , “my’, “we”, “us” and “our” refer to Sonia Orts. Sonia Orts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - online store terms
By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.
Section 2 - general conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
Section 3 - accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Section 5 - products or services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Section 6 - accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our returns policy.
Section 7 - optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.
Section 8 - third-party links
Certain content, products and services available via our service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - user comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - personal information
Section 11 - errors, inaccuracies and omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.
Section 12 - prohibited uses
In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
Section 13 - disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sonia Orts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - indemnification
You agree to indemnify, defend and hold harmless Sonia Orts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - severability
In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These terms of service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
Section 17 - entire agreement
The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.
These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service).
Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.
Section 18 - governing law
These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the Australian government laws, competition and consumer act 2010.
Section 19 - changes to terms of service
You can review the most current version of the terms of service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.
Section 20 - product and usage warnings
Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, it is a good idea to perform a skin test first.
If you are pregnant or breastfeeding, please consult your physician before using any products containing essential oils, as there are many herbs and essential oils that are not recommended for use by pregnant and nursing women, infants, and children.
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.
Section 21 - contact information
Questions about the terms of service should be sent to us at firstname.lastname@example.org
Sonia Orts is a business of Atelier Cosmetics Design Pty Ltd, committed to providing you with the best possible customer service experience.
Sonia Orts is bound by the provisions of the Privacy Act 1988 (Cth) - external site, including the Australian Privacy Principles - external site.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Sonia Orts customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We do NOT sell to other companies your personal information. We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Sonia Orts takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Sonia Orts reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Orders can only be cancelled or modified if they have not yet been processed for shipping.
Due to the hand made, fresh nature of our products, we cannot accept returns or exchanges. This policy ensures the freshness and potency of our products. However, we want you to love your products as much as we do, so if you are unsatisfied in any way please contact us as soon as possible and we will find an agreeable solution.
Orders with any defects or errors in the processing of the Customer's order may lead to a request for Goods exchange or Goods return. The Customer must notify the Supplier (Sonia Orts) in writing within 7 days of receipt of Goods Authorisation to return Goods must be obtained prior to the return of any Goods. Exchange, return and/or refund of Goods is at the discretion of Sonia Orts.
Exchange, return and/or refund of Goods will be assessed on:
• Goods conformance to Sonia Orts product specifications, warnings and directions of use
• Written order confirmation / purchase order by the Customer
• Processing error by Sonia Orts
• Goods damaged whilst in transit to the Customer
Any additional costs incurred in handling and transportation of goods shall be as pre-agreed by the Customer with Sonia Orts.
Additional non-returnable items: gift cards.
Domestic Shipping: we ship with Australia Post Parcel. Standard shipment orders will be dispatched within 1-2 business days of receipt of order payment - shipping time is an additional 3-6 business days from dispatch date for Standard shipping or next business day for Express shipping (only Metro areas). Sonia Orts values your support and loyalty; thus for all orders we offer FREE shipping within Australia. Free shipping will be calculated automatically at checkout.
Please note: All Australian orders are dispatched from Melbourne Metro (CP 3934), Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage.
International shipping will be calculated at checkout and arranged with Australia Post or TNT/ Fedex through the service chosen by the client at the checkout (Standard or Courier). Click here to read more information about delivery times for Australia Post https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. All Alchemic Perfumes will be sent by TNT as it requires specific shipping, price will be calculated at the checkout.
Delivery times do not include any customs processing times for international orders.
Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
About Our Gift Cards
- When will my e-gift card arrive? After you place your order, your gift card will arrive instantly to whichever email you choose to send it to.
How can I redeem my gift card? Gift Cards can be used at soniaorts.net, on any item in the store. Simply redeem any amount available on the gift card during checkout when you are ready to place your order. During payment, select the Redeem a gift card option and enter their unique gift card code. No need to redeem for the full balance, our E-Gift Cards may be used for multiple purchases. If the price of the sale is worth more than the value of the card, customers can pay for the remaining cost using our regular payment methods.
Can I check my gift card balance? You can check the balance of your E-Gift Card at any time contacting us, you need to have at hand your unique gift card code.